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How to Look Up Existing RMA Numbers

Grid Setup – Work with Return Material Authorization Screen

Move & Save the Following Columns to the Front of your Grid:
- RMA No
- Requested Date (RMA)
- Original SO Number
- Original Claim/PO Number
- Original Inv Nbr
- RMA Item Number
- RMA Quantity
- RMA Description
- Last Disposition
- Sales Order Number
- Sales Order Type

Choose Any RMA Screen

Choose one of the following* from Favorites or Navigator (CBS Menu > Sales Order > Credit/Debit Entry):

* All RMA Numbers can be Found no Matter which one is Chosen

Using Original Order Number

Plug original order number into
Replace either the R8 or R9 Found in 2^nd Field with an *
Click FIND
Info will Display in Grid

Using Original PO Number

Plug Original PO number into
Replace either the R8 or R9 Found in 2^nd Field with an *
Click FIND
Info will Display in Grid

Using Invoice Number

Plug Original Invoice Number into
Replace either the R8 or R9 Found in 2^nd Field with an *
Click FIND
Info will Display in Grid

Using Customer Number (Bill to)

Plug Bill to Number into “Customer” field
Replace either the R8 or R9 Found in 2^nd Field with an *
Click FIND
Info will Display in Grid
Check these fields to Identify Correct RMA

Using Replacement or CN Confirmation Number

Plug Replacement or CN Number into
Replace either the R8 or R9 Found in 2^nd Field with an *
Click FIND
Info will Display in Grid

Find Replacement or Pending Credit Number Using RMA

Plug RMA into
Replace either the R8 or R9 Found in 2^nd Field with an *
Click FIND
Info will Display in Grid
Check & Fields for the RL or CN Number

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