Who do you call for Tech Support or Rush Pick tickets
Who do you Call for Tech Support or Rush Pick tickets
Who do you call?
- Go to Sales Order- Manage Existing Order and click the
- Enter 1 in the Customer Number field
- Click Customer info is OK
- Enter in your item number and come off the line
- What BP did your item default to?
- Items from BP 2 (with no perishables) CPMI tech support questions go to ext 4388 or product@carolina.com.
- If you need a rush pick ticket, contact Rodney Brooks at ext 7841 (ORDERS PLACED AFTER 12 NOON, SHIPPING OUT THE SAME DAY)
- Exception: Tech support for MICROSCOPES (item starts with 59) – contact Mike King at 6290 or email Mike.King@carolina.com.
- Exception: Tech support for Distance Learning (item starts with 58) contact DL at 3535 or email distancelearning@carolina.com
- Items for BP 3, tech support questions go to Sarah at 4381 OR Adrian at 6201. Email is living_tech_support@carolina.com
- If you need a rush pick ticket (look at the Dept field) and contact the following:
- Dept 100, 230, 235 – George Isley at 6304 (cell 336-214-2788)
- Dept 120, 240, 300 – Kim Townsend at 6336 / Gina Poole at 4346
- Dept 170, 290 – Belinda Barrett at 6320 (cell 336-214-6734)
- Dept 270 – Rick Troxler at 6376 or the fly lab at 5424 (cell 336-260-1734)
- Dept 430 - Jeff Bernia at 6291 or (cell 336-214-6962)
- (ORDERS PLACED AFTER 2PM, SHIPPING OUT THE SAME DAY) **Once the dept gives the OK, call 7050 to print the pick ticket**
- Items from BP 5, tech support is Brandice at 4444 or Candace at 6314.
- If you need a rush pick ticket, Brandice at 4444 or Tommy Talley at 6223. Tommy’s cell 336-263-8063.
(ORDERS PLACED AFTER 2PM, SHIPPING OUT THE SAME DAY)
- Items from BP 6 & 16, tech support is Kristen Evanishyn at 6242 or email Kristen.Evanishyn@carolina.com - Building Blocks and OpenSciEd.
- Items for BP 6 & 16, tech support is Chris Coots at 336-693-9039 or Chris.Coots@carolina.com - All STC and All Smithsonsian products.
- If you need a rush pick ticket, Chris Morgan at 7815 or Lysander at 7812.
- (ORDERS PLACED AFTER 12 NOON, SHIPPING OUT THE SAME DAY)
- If you need a rush pick ticket for BP 7 items, contact Michele at 7665 or Robin at 7853.
- (ORDERS PLACED AFTER 12 NOON, SHIPPING OUT THE SAME DAY)
- Any changes to drop shipments (D line type) should be directed to Bobbie Cates at 7871 or through the Supply Chain Management portal.
- Technical support for digital items (DE line type) should be directed to Michelle Fredrickson at 4373 or email Michelle.Fredrickson@carolina.com.
Once you are done, don’t forget to cancel out of the order.
IT 7/23/24