Fisher Scientific Inquiries (Calls/Emails/Chats)

Did you know Fisher is one of our competitors?

Because of this, they CANNOT purchase any proprietary items; items that are exclusive to CAROLINA BIOLOGICAL. Examples: any preserved specimen in perfect solution or Carolina® kits.

Fisher will call in for many different reasons. Here are some examples:

They need to check on the status of a PO. YOU can help them.

They need pricing. Click on the following link: 2025 fisher adjustment schedule. To search by item number Ctrl F and enter in the item number. The pricing is listed in Column E. If the item is NOT on this list, then you can call 7050.
Provide a date for an order on hold that contains living/perishable material.
1. Update the order, with the dates provided.
2. Update the header with the Fisher reps name
3. Release the order from EP hold.

Cancel an order. YOU can cancel the order, update the header with the Fisher reps name AND then ask the FISHER rep to email customer_service@carolina.com the cancellation request. In the subject line of the email include Fisher order DR order number(example Fisher Order DR1258969).
Replacement, return or refund requests, should be emailed from the Fisher rep to customer_service@carolina.com.

Did you know? Fisher can order preserved materials in formalin ONLY.

NO Perfect Solution
If a customer calls concerning an invoice that was BILLED to Fisher, please ask the customer to contact Fisher directly.
If a PO is NOT found in JDE, contact Duwana (7644) or Tyrah (7679) or someone on the QA team to further assist the customer.

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Fisher Scientific Inquiries (Calls/Emails/Chats)

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