CSR Instructions

CSRs will manually place all MI, FX, EM or EPR orders with 7 or more lines on ‘HH’ hold code. ****(Do not count component or freight lines; Number of lines subject to change)

Do NOT place Phone Orders on HH hold.

Key Open Dated orders out 3 business days to ship. This will give us time to audit the orders.

If you have a ‘RUSH’ order that needs to ship prior to 3 business days out, notify your supervisor or Group Lead to audit the order ASAP. Anything shipping same day as keyed should be considered urgent.

Remember to release any QO holds and then go back into the order and place on HH.

For PR and HH holds, place the order on HH first and add a header in text 2 stating to place on PR hold after HH hold is released.