Email the following to your Supervisor or Group Lead when a customer is requesting a refund check:

Billing account number:

Callers name:

Callers email address and phone number:

Amount of the refund:

Mailing Address for the check:

Make the check out to who  - example "Accounts Payable"

If this request is from a LH ticket, please include the ticket # in the email:

 Checks should be received within 2-4 weeks.