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Track Shipments (General SOP)

  • Key order number or PO number into Sales Order screen and click .
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  • If a line is highlighted in blue, it has either shipped or been cancelled.
  • There are two ways to determine whether a shipment or cancellation occurred:
    1. Check the Quantity Shipped and Quantity Cancelled fields in grid
    2. If quantity field is blank the line has been cancelled. If quantity field contains a number, the line shipped.
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  • Tracking numbers have a line type of “FD” and are listed in the “2nd Item Number” field and the “Description 1” fields.
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  • When there are multiple tracking numbers, use the “View Cartons” application to see which items are on each tracking number.
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  • Plug in the order number and click
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  • Each item number and description is listed with its ship date, mode of transportation, quantity and tracking number.
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  • The majority of our orders ship via FedEx and are a typically 12 digits.
  • At FedEx.com, click the Tracking dropdown at the top of the page, enter the tracking number and then click TRACK
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  • Select Tracking Number in the “Search Field” drop down menu
  • Enter Tracking Number in the “Search Criteria” field
  • Click “Search”
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  • Click the link under “Tracking” to go see tracking info from the carrier’s site
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