Carolina® Spectrophotometer 653303

Discontinued effective March 29, 2025

In 2023, Carolina experienced spike in unusual customer complaints. Our supplier worked with our customers to make things right.

March 2025, they discontinued model 1100, the unit for our branded spectrophotometer.

Our supplier has a new and improved version. Effective immediately, this new model will be used for our Carolina branded spectrophotometer. They have stock. They are shipping now.

How does this impact our customers?  

You may have an unhappy customer call you to find a solution for their defective unit.

The supplier did not keep any spare units or spare parts. They cannot repair the old Carolina spec.

Issues with a unit purchased before April 1, 2025? the supplier will replace with the new model.

If the customer does not want a replacement, then offer a refund.

After April 1, 2025? These are the new models and fall under warranty coverage. Contact the product support.

The new Carolina branded spec will have a new SKU. However, 653303 may still be on quotes.

Please contact the product manager for quote related issues until the new SKU is set up in JDE.

What else do customers need to know?

• The new instrument does not look like the one in the above photo. They received the correct item.
• Tariffs! Carolina will hold its $1475 selling price through June 30, 2025. Our selling price will increase in July because the supplier is increasing our cost in July. Please encourage customers to make purchases before June 30. Quotes need to expire June 23.
• For existing quotes or orders with 653303, the new model will ship. Contact the product manager for the part number. We still sell a Carolina branded spec just not as 653303.
• The manufacturer is deeply sorry for all issues caused by these defective units.