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Order Lookup in JDE

Search by Order Number

  • On the Sales Order (SO) – Manage Existing Order screen, enter the order number in the Order Number field, either underneath the Customer Service Inquiry tab or within the grid as highlighted below.
  • Delete the Order Type, the field next to the order number, and an asterisk * will automatically populate the field.
  • Click FIND or the magnifying glass.
  • The order will appear in the record below:

Search by PO Number

  • On the Sales Order (SO) – Manage Existing Order screen, enter the PO number in the Customer PO field as highlighted below. Note: The PO number can be entered in two locations.
  • Delete the Order Type, the field next to the order number, and an asterisk * will automatically populate the field.
  • Click FIND or the magnifying glass.
  • The order will appear in the record below:

Search by Bill/Ship-to

  • On the Sales Order (SO) – Manage Existing Order screen, enter either the Sold to number (Bill-to) or the Ship to number field as highlighted below. 
  • Delete the Order Type, the field next to the order number, and an asterisk * will automatically populate the field.
  • Click FIND or the magnifying glass.
  • All orders containing that Bill-to or Ship-to will result in the record field as shown below.
  • The most recent orders will appear at the top of the record field.
  • To narrow your search criteria, use the following combination of filters:
    • An item number from order
    • PO number
    • Order Date range
  • Enter an item number from the order as highlighted below. Note: This information can be entered in two locations.
    • Item number is shown as 2nd item number in the grid.
  • Enter an Order Date as shown in the grid below:
    • You can use the < or > symbols to obtain a date range for the order.
    • < and the date will show all orders less than the specified date.
    • > and the date will show all orders greater than the specified date.
  • Enter a PO number from the order if known.
  • Click FIND or the magnifying glass.
  • The order will appear in the record below:
  • You can click on the order number within the grid, to open the order.

Search by Order Type

  • If you know what order type you are searching for, you can enter that information into the Order Type field. Note: This information can be entered in two locations.
  • Order Types include: SO, WB, SB, RL, CB, CN
  • Click FIND or the magnifying glass.

Search by Original Order

  • There are times you will have to use the Original Order field to search, these include:
    • Orders converted from a quote and only the quote number is known
    • Orders converted from a TBN and only the SB number is known
    • Replacements or Credits and only the original order number is known
  • On the Sales Order (SO) – Manage Existing Order screen, enter the quote number referenced by the customer and enter SQ in the Original Order Type field as highlighted below:
  • Click FIND or the magnifying glass.
  • Scroll back to the left to view the order number that is associated with the sales quote.

Search by Redeemed Control #

  • Plug in the control the number starting with “LC” in the Customer PO field
  • Click FIND or the magnifying glass.
  • Any parent items, component items, and tracking number under that control # will be displayed.

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