Accounts Receivable Contact Info

Department Supervisor – Cheryl Alberti x6301

Collections Group Lead – Candice Harrell x6379

• Contact the following collections staff regarding orders on AA past holds and customer issues:

A – H Plus Export Customers Melissa Livingston x6303

I – M Brandi Princell x6233

N – O Teddi Hendrickson x6311

P – W Laura Cunningham x4341

Accounts Receivable Group Lead – Todd Poteat x6334

Accounts Receivable staff:

Credit Cards, Wire Transfers(ACH) payments– Todd Poteat x6334

Cash Application – Shontell Young x4439

Cash Application – Melanie Hawn x6364

• Contact accountsreceivable@carolina.com:
  • (1) credit card charges & payments outside of orders
  • (2) credit memos keyed with credit cards entered in JDE, as well as
  • (3) refund requests
• Contact Todd Poteat to cancel credit card authorizations. Contact the help desk if he’s not available.
• Contact Todd Poteat to reset payment terms (Amount to Pay), to enter a credit card. Contact Candice Harrell or Teddi Hendrickson as a backup.

Other Responsibilities:

• To release an order from C1 hold or request a special hold code, email c1hold@carolina.com.
• To release a rush order from C1, contact Candice Harrell, Brandi Princell, or Teddi Hendrickson.
• New billing/shipping accounts and changes – Leslie Nicolaysen x4380
• All Vendor form requests ( ACH and etc)– Leslie Nicolaysen