If last status is 520, simply change the date(s) to new shipping or request date
If the pick ticket has printed (535 or beyond), put the order on your hold code. Branch Plant 3 ONLY - email the Customer Service help desk (customer_service@carolina.com subject line Help Desk) and provide the order # and line number you need canceled.
COPY the dept contact on that email.
You can rekey a new line, with the correct date or quantity as needed.
Add a header with the callers name and the change they are making.
Once the line is canceled, Help desk should email you back and say it is complete.
Last, remove the order from your hold!!
The Dept will receive a new pick ticket with the correct date once you key the new line.
Make sure you click the Binocular Button on back-order lines.
