• Digital Access Codes for Curriculum will no longer require special processing (formerly done behind the scenes by Dylan Briggs)
• Any digital content for Curriculum will now be processed as a DE line type
• An access code will be emailed to the email address listed on ship to
• If customer purchases a curriculum kit or item that includes digital content, a card with instructions on how to access digital material will also be included in the box
• The card will direct customers to view this Curriculum CSO FAQ page and instructs the customer to email cso_support@carolina.com for assistance with any questions or issues
• The web team will be responsible for handling all cso_support emails (curriculum & core)
• Any phone calls will be forwarded to 7050 by phone reps
• Tier 1 support will be handled by web team members (phone calls forwarded to 7050)

Tier 1:

• Trouble setting up an account
• Trouble purchasing a resource
• Did not receive license code
• Having difficulties navigating, locating resources
• Forgot their password, username
• How to setup a playlist
• How to setup an assignment
• How to setup student accounts
• How to use other basic platform functions
• What is the cost of products
• How does the licensing work for products (how many people can use it)
• How long is the subscription
• How do I renew

Tier 2:

• Need special pricing for products
• Information about new products, upcoming products
• Will these products work in my classroom/technology
• Bug with the system (site down, bug with user account)
• Assistance with large school/district adoptions
• Reporting errors with products
• Reporting issues with third party vendors (i.e. Twig, Scientific Minds, etc.)