• You will now see two new categories in LiveHelp mail and Fax orders.     
• You will no longer use presenter for processing orders. Be sure to enter the order source as mail or fax.

• After completing and submitting the order in JDE, enter the following information in the LiveHelp ticket: Order Number and PO Number

How to Search for Fax/Mail Document in LiveHelp

(You will no longer be able to search by PO number, unless the order has been processed).

• You will receive all fax request from rightfax (rightfax@carolina.com)
• Any attachments will be displayed as links in the next section:

• When you open the attachment a fax number and school/company name will appear at the top. This will help you identify if the order was fax.
• The subject line will include the customers fax number, as well as in the body of the transcript.
•  See example below:  Sent: Thursday, April 20, 2023 3:45 PM

• When you open the attachment a fax number and school/company name will appear at the top. This will help you identify if the order was fax.
• The subject line will include the customers fax number, as well as in the body of the transcript.

Subject: A fax has arrived from remote ID ‘336 278 5108’

• Best search methods is by fax number and/or fax date.

Sent: Thursday, April 20, 2023 3:45 PM

To: Collin Goforth <collin.goforth@carolina.com>

Subject: A fax has arrived from remote ID ‘336 278 5108′.

A fax has arrived from remote ID ‘336 278 5108′.

4/20/2023 3:43:31 PM Transmission Record

Received from remote ID: 336 278 5108

• The Subject line from the mail will appear blank.
  • Any attachments will be displayed as links in the next section.
  • Problem section will include

TASKalfa 5053ci

[00:17:c8:ae:cb:0d]