Your first option should always be to check the Job Aids, Carolina.com resource tab, and/or item comments to assist the customer.
If you can’t quickly find answers to the customer’s questions, you have the following options:
Offer the customer the option to leave a voicemail for the tech support and transfer them into Adrian’s voicemail at ext 6201 or Carrie at ext 4381
Email living_tech_support@carolina.com with the customer’s info (name, phone number, email address, location) and a brief description of their issue.
Provide the customer with technical support email address and have them give a brief description of their issue: living_tech_support@carolina.com
Adrian or Carrie will respond directly to the customer, by phone or email, whichever is most appropriate for the situation. Please let them know if the customer expresses a preference.
