• If a customer calls in checking on their order and it is on CA hold, please follow these procedures:
• Pull up the order and open it
• Update the dates (if they have passed)
• Charge the credit card.
  • IF a NEW credit card is used, add a header attachment with comments, example -“Lisa called in with a new card. Use card ending in 2835. LB 2/23/21”
• Submit order
• Email CA order number to customer_service, asking them to release it from hold. 
• The Subject Line must be: CA Release Order#

***If this is a DL order, please email the order number to distancelearrning@carolina.com asking them to release it from hold.