Return Shipping & RMA Process For All Returns:

• Advise customer to repackage the material in the original packaging if possible.
• Instruct customer to write their RMA # on the outside of the box.

Return for Credit or Replacement w/ Prepaid Return Shipping Label:

• Reason for return must lie with Carolina or the shipper (broken item, defective item, duplicate order, damaged in transit, etc.).

• We will issue prepaid return labels via email directly from FedEx.

• Customer should receive return label in email within 1 hour of processing.

• Advise customer to check their spam folder if the email isn’t found in their inbox.

Return for Credit or Replacement w/ Customer Paying Shipping –

• Reason for return must lie with the customer (ordered wrong item, ordered too many, didn’t want item, etc.).

• It is company policy that the customer is responsible for return shipping costs.

• Direct them to send the material back via the carrier of their choosing and to keep a record of the carrier’s tracking number.

• Provide the customer with the appropriate return address.

• For Branch Plants 2, 6 & 7:
  • 6537 Judge Adams Rd Whitsett, NC 27377

• For Branch Plants 3, 5, 8 & 9:
  • 2700 York Rd Burlington, NC 27215