Special Items SOP

Sometimes a customer requests an item that we do not normally carry.
- Use the following procedure when this occurs.
Contact CPMI Helpline ext. 4388 or email product@carolina.com and ask the following:
- Is the item available for special order?
- What is the price of the item?
- When can the item ship? (This is the only question needed if special is from a quote)
The item number for a special is the letters SPEC followed by the department number and the number 2. (SPECdept2)
- For example, the department number for live animals is 3767. So, the special item number would be SPEC37672.
- Usually, CPMI will provide item number for you, or it is already on a quote.
After setting up billing and shipping, key the item with the following:
- Item Number (SPECdept2)
- Quantity
- Request Date: Current date.
- Scheduled Pick Date: Next business day.
- Promised Ship Date: Date the product manager said the item will ship.
  - (Add header in text box 2)
- MOD (Remember living/perishable items should ship SDN or overnight).
- Unit Price: Price given to you by the product manager or on quote.
- Description: Manually type in a description of the item.
  - For items that come from an outside vendor:
    - You must enter the vendor’s name and vendor item # is in the description (this should be provided by product manager or on quote if applicable).

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