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Special Items SOP

  • Sometimes a customer requests an item that we do not normally carry.
    • Use the following procedure when this occurs.
  • Contact CPMI Helpline ext. 4388 or email product@carolina.com and ask the following:
    • Is the item available for special order?
    • What is the price of the item?
    • When can the item ship? (This is the only question needed if special is from a quote)
  • The item number for a special is the letters SPEC followed by the department number and the number 2. (SPECdept2)
    • For example, the department number for live animals is 3767. So, the special item number would be SPEC37672.
    • Usually, CPMI will provide item number for you, or it is already on a quote.
  • After setting up billing and shipping, key the item with the following:
    • Item Number (SPECdept2)
    • Quantity
    • Request Date: Current date.
    • Scheduled Pick Date: Next business day.
    • Promised Ship Date: Date the product manager said the item will ship.
      • (Add header in text box 2)
    • MOD (Remember living/perishable items should ship SDN or overnight).
    • Unit Price: Price given to you by the product manager or on quote.
    • Description: Manually type in a description of the item.
      • For items that come from an outside vendor:
        • You must enter the vendor’s name and vendor item # is in the description (this should be provided by product manager or on quote if applicable).

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CAROLINA has the irrepressible obsession of a company founded by scientists and educators–understanding the ever-changing challenges that educators face and how to address them. Everything we do is about serving educators better.

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