How to request a replacement
The Carolina Pledge: 100% Satisfaction Guaranteed
Our products are unconditionally guaranteed. Subject to the conditions and exclusions below, items may be returned for a replacement, refund, or credit up to 180 days from date of purchase.
From time to time, items shipped may be damaged, lost, missing pieces, etc. In these situations, we are happy to replace items for issues that are of no fault of yours. Please have your purchase order number and/or Carolina order number available.
There are 3 ways to contact us to process a replacement for your item(s):
- Complete Online Replacement Form: Complete Form
- Phone: 800.334.5551 or 336.446.7600 (8:00am to 6:30pm, ET, Monday-Friday)
- Live Chat: Chat with a Representative (8:00am to 5:30pm, ET, Monday-Friday)