If you click on the link within your course page for your Carolina Online Gateway lab manual and it only loads the save and exit button in the top right corner as shown below, this issue is usually caused by cookie or adblockers in your

In order to download, your lab must be able to open a print dialogue box which will allow you to save the lab as a PDF. If your device is unable to print, then the button can appear inactive. This is most often the case

If you click on the “camera” button when using the virtual microscope and you only see a black circle, please try the following: Make sure that the computer is not in “dark mode”. Especially if you are a Mac user, the dark mode UI messes

Live Card Vouchers Some of your Microbiology Labs may require you to redeem a Live Card, also called a Living Card or Live Voucher to receive additional cultures which cannot be shipped as part of your initial kit purchase. The most common lab using a

If you are getting a spinning circle or in some other way your images are not uploading to you Carolina Online Gateway Lab Notebook, it can be for one of these two reasons:  The wrong file type is being used. Images must be .jpg or

Is/Was your lab assignment still available for further editing? While your lab assignment is open (not passed the due date) all of your lab work can be saved in Carolina Online Gateway for future sessions. However, if you choose to SUBMIT your lab work, at

You will access your assigned Carolina Online Gateway activities, aligned with your Carolina Science Lab Kit, through links your instructor has provided in your course. You don’t need a separate account, codes, login or even your lab kit to access these digital materials. The link

Carolina Online Gateway can be used with any internet browser (Google Chrome, Microsoft Edge, Safari, etc.) and on any device including cell phones and tablets. However, you will get the best fit for viewing the resources if you use a laptop or desktop in full

How you will submit the lab notebooks provided in each Carolina Online Gateway lab manual depends on how your instructor has set up the course and their preferences. Please refer to your instructors directions for which method of lab notebook submission the would like you

If you are asked to upload pictures into the lab notebook, there will be a description of the photo and an upload area in the lab notebook. To attach the photo, click the browse button, find the photo you took during the activity and select