Carolina Help Center

Below is a list of popular questions and answers for you. Not seeing what you need? Email, Chat or Call us.

basic

advanced

Exact phrase:

  • Help Center
  • FAQ
    Returns & Replacements
    Order History, Status, Tracking, & Invoicing
    Contact Carolina
    Product Information
    Submitting Orders with Carolina
    Customer Shipping FAQs
    Quotes
    Distance Learning FAQs
    -- All Categories --
  • Sign in
  • Help Center
  • FAQ
    Returns & Replacements
    Order History, Status, Tracking, & Invoicing
    Contact Carolina
    Product Information
    Submitting Orders with Carolina
    Customer Shipping FAQs
    Quotes
    Distance Learning FAQs
    -- All Categories --
  • |
  • New Help Ticket
  • Sign in
  1. Help Center
  2. How to Redeem Vouchers
  • Returns & Replacements 2 Articles

    • Returns
    • Replacements
  • Order History, Status, Tracking, & Invoicing 7 Articles

    • Order Confirmation Ship Confirmation and Tracking Information
    • Access Invoice History via OrdersPlus
    • Carolina.com New Account Registration
    • How to Access Order History via OrdersPlus
    • Pay Invoices Online using Carolina OrdersPLUS
    • How to use Carolina.com OrdersPlus Online Payment Feature ACH/CC
    • How can I get a copy of my invoice?
  • Contact Carolina 7 Articles

    • Contact By Department 4 Articles
      • Contact Carolina Distance Learning
      • Contact Accounts Receivable
      • Contact Quotes and Contracts
      • Contact International Sales
    • Returns
    • Replacements
    • Order Confirmation Ship Confirmation and Tracking Information
    • Submit a Purchase Order
    • Five (5) ways to submit an order with Carolina Biological
    • Four (4) ways to submit a quote request with Carolina Biological
    • How can I get a copy of my invoice?
  • Product Information 9 Articles

    • Preserved Specimens FAQ (Safety, Storage, and Disposal)
    • Medicinal Leech Information
    • APSI Carolina 2023 AP® Summer Institute Support
    • (Material) Safety Data Sheets
    • Living Material FAQs
    • Snake Venom
    • CSO FAQs - Carolina Quick Share
    • CSO FAQ – Google Classroom Assignments
    • Carolina Biotechnology Troubleshooting Guide
  • Submitting Orders with Carolina 9 Articles

    • SUBMITTING AN ORDER – KEY PIECES OF INFORMATION
    • How to Redeem Vouchers
    • Submit a Purchase Order
    • Line of Credit Application
    • Carolina.com New Account Registration
    • Can I pay with a Credit Card?
    • Web Checkout FAQs
    • Five (5) ways to submit an order with Carolina Biological
    • How can I get a copy of my invoice?
  • Customer Shipping FAQs 1 Articles

    • Customer Shipping FAQs
  • Quotes 4 Articles

    • Submit a Quote Request Using the Shopping List Feature
    • Contact Quotes and Contracts
    • Four (4) ways to submit a quote request with Carolina Biological
    • Submitting a Quote Request? – Include These Key Pieces if Information
  • Distance Learning FAQs 0 Articles

    • Student FAQs 2 Articles
      • Distance Learning STUDENT Kit FAQs
      • Distance Learning STUDENT Ordering FAQs
    • Teacher FAQs 3 Articles
      • Contact Carolina Distance Learning
      • Distance Learning Lab Kit FAQs
      • Getting Started with Distance Learning FAQs
    • How to Connect/Configurations 9 Articles
      • How do I connect Gateway to Canvas with a Single-Sign-On Connection?
      • How do I connect Gateway to D2L with a LTI Connection?
      • How do I Configure Carolina Science Online as an External Learning Tool in D2L?
      • How do I connect Gateway to Moodle with a LTI Connection?
      • How do I Configure Carolina Science Online as an External Learning Tool in Moodle?
      • How do I connect Gateway to Canvas with a LTI Connection?
      • How to set up Carolina Science Online as a new tool provider in Canvas
      • How do I connect Gateway to Blackboard with a LTI Connection?
      • How to set up Carolina Science Online as a new tool provider in Blackboard?
    • Gateway INSTRUCTOR User Guide 10 Articles
      • Can I add extra resources or assignments to the labs in Gateway?
      • Can I see how much time students are spending on their labs?
      • What is CSO and how do I use it?
      • How can I confirm students ordered and received their DL lab kits?
      • Where can I find answer keys?
      • How do I SET and CHANGE lab due dates?
      • How do I assign a lab in Gateway?
      • How do I see the "teacher side" of Gateway?
      • How do I get grades to transfer automatically to my LMS?
      • How do I grade Gateway lab notebooks?
    • Gateway STUDENT User Guide 6 Articles
      • How do I use/navigate Gateway?
      • Will Gateway work from my cell phone or tablet?
      • What browser should I use for Gateway
      • Where do I find the glossary of terms?
      • How do I upload pictures to my DL lab notebook?
      • How do I submit my lab notebook?

Popular Knowledgebase Articles

  • Access Invoice History via OrdersPlus
    • 1237
    • 1
  • How to Access Order History via OrdersPlus
    • 2073
    • 0
  • Carolina.com New Account Registration
    • 1508
    • 0
  • Replacements
    • 1255
    • 0

How to Redeem Vouchers

  • Date updated 2023-06-16
  • Categories
  • Submitting Orders with Carolina

How to Redeem Vouchers

How to Redeem Vouchers

Vouchers come in a variety of our products, and are utilized so you can order living material when you intend on using your product purchased.  Vouchers may also be referred to as 'Living Cards' or 'Living Material Order Forms,' but they are all the same thing.  ALL vouchers have a control number or redemption code.  This control number/redemption code is how we determine what to send to you. 

 

The EASIEST and QUICKEST way to redeem you Voucher and schedule your living material for delivery, Click Here: Carolina Biological Supply  Have your control number/redemption code ready and the address where you want us to  ship your living material.

 

For any voucher, to request shipment of your materials, enter your shipping information and your Redemption Code (a 10-character code found on your Redemption Voucher) and click Review Request to proceed. You will have a chance to review your information and confirm the materials we are shipping on the next page.

screenshot 2023-06-15 123919

You can add up to 5 Redemption codes/control numbers at a time.

 

Of course, you can also redeem your voucher(s) by calling 800-334-5551.  Any customer service representative will be able to assist you.

 

We do have prepaid kit vouchers (with no living material) that allow you to purchase a kit now, but request shipment of the kit later at your convenience.  Redeem these vouchers the same as above by Clicking here:  Carolina Biological Supply

 

Students that are located in Alaska, Hawaii, Internationally, or via an APO/DPO/FPO address please contact customer service at 866-332-4478 or via email at distancelearning@carolina.com to place your order.

  • How to Redeem Vouchers
Rate this article
Subscribe to alerts for this article below
Your email is now subscribed to alerts for this article
Your email is not subscribed to alerts for this article
Unsubscribe to alerts for this article below

Our Company

FAQ

  • Returns & Replacements
  • Order History, Status, Tracking, & Invoicing
  • Contact Carolina
  • Product Information
  • Submitting Orders with Carolina
  • Customer Shipping FAQs
  • Quotes
  • Distance Learning FAQs
  • -- All Categories --

Connect With Us

  • Carolina Biological Supply Co.
  • Carolina Biological Supply Company
  • 2700 York Road
    Burlington, NC 27215-3398

  • 800.334.5551
  • customer_service@carolina.com
  • https://www.carolina.com
    Powered by LiveHelpNow customer support suite
    • My Account 
    • Back to Carolina.com