Distance Learning STUDENT Kit FAQs
Distance Learning STUDENT Kit FAQs
Distance Learning STUDENT Kit FAQs
Q: What is supposed to be included in my kit?
A: The packing list that includes your kit contents is sent to your instructor for them to upload to your online course portal.
Q: I’m missing items in my kit, how do I get those items replaced?
A: Please contact us via phone at 1-866-332-4478 or email us at distancelearning@carolina.com. Please have your order number and kit number available for faster service.
Q: Where are the lab manuals? How do I access my manuals?
A: Your instructor chooses how you access your lab manuals. Please contact your instructor for specific access instructions.
Q: I have contaminated or broken plates, or my bacteria is not growing, what do I need to do next?
A: Please contact us via phone at 1-866-332-4478 or email us at distancelearning@carolina.com, please have your order number and kit number available for faster service.
Q: My box says to refrigerate upon arrival, what exactly needs to be refrigerated?
A: Depending on the investigations your instructor has included in your kit; you may have some or all the following materials that should be refrigerated upon arrival:
- MSA Agar Plate, Levine EMB Agar Plate, MacConkey Agar Plate
- These plates are packed together and wrapped in bubble wrap
- Tryptic Soy Broth tubes, box of 10
- Tryptic Soy Plates, Pack of 10
- TSI Slants, Pack of 3
- These plates are packed together and wrapped in bubble wrap
- Tryptic Soy Agar Slant, Pack of 4 (Reactivation materials for Lyophilized culture)
- Tryptic Soy Broth Tube, Pack of 4 (Reactivation materials for Lyophilized culture)
- Kirby Bauer Method Disk Set
- Lysome Disk Set
- Nutrient broth tubes